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Return, Refund & Cancellation Policy

How do I Cancel an item purchased on Kanha Creation?

Cancellation in Case of Damage:

In case if you receive a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint by raising a ticket at help center.
Damage & defect will be assessed in 72 hours, and a solution will be provided. If, in the opinion of kanha creation, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Kanha Creation, to address the issue.

Cancellation in case of Wrong Product:

If the product does not comply with the specifications as per your original order, raise the issue immediately & report it by raising a ticket at the help center.

Cancellation in case of Change in Requirement:

You can cancel your order for any product within 24 hours of placing it, and a full refund will be initiated pertaining to the order. However, cancellation can only be done if the product is in production / pre-production stage. Cancellation is not possible after a product has been dispatched from the national/regional warehouse. Post the 24-hour window, no cancellation will be entertained.
You must address or submit the damage/defect concern within 72 hours. Any queries for damage/defect will not be entertained once the timeline is breached.
For fragile products, customers are requested to share an unboxing video in case of damage/defect.
For more details, please get in touch with us at our customer care number or raise a ticket at the help center.


Return & Refund Policy

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
Refund will be initiated via NEFT, cash or by the way payment was originally made.
Depending on the orders, the processing charges might be deducted.

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